Services

Classes and product labels

The technical condition of all our products is 100%. All products sold by us are subject to full warranty as for new products.

Partitioning of Refurbished Laptop Batteries into Classes Based on Special Load Testing:

Refurbished Laptops by cosmetic classes:

Refurbished monitors by cosmetic classes:

Refurbished all in one by cosmetic classes:

Claiming conditions

The warranty covers material errors or technical errors resulting from the manufacture of the equipment.

• The warranty does not cover errors caused by improper handling, improper or inappropriate handling (in particular damage to plastic parts of the product, scratches caused by incorrect cleaning, impact damage ...), use and installation that is inconsistent with the user manual or electrostatic discharge.
• The warranty does not cover any errors resulting from the use of incorrect or faulty software, or any damage resulting from this.
• The seller is not liable for any loss, damage or misuse of data stored on the recording media of the product. Before the product is repaired, it is the purchaser's duty to secure the necessary back-up of the necessary data and to prevent their possible misuse.
• The seller does not guarantee the full compatibility of the expansion components purchased at a different location than by seller of this product, unless the component is approved by the seller.
• The warranty does not cover damage caused by natural disasters, violent damage, weathering, or operating in extremely unusual conditions.
• The warranty expires in the case of unauthorized interference into the product by a person who has not been authorized to intervene explicitly by the seller.
• The warranty also expires if the buyer, despite notice, grossly violates the operating and use policies described in the User's Guide.
• The warranty does not cover the notebook batteries.

Claim policy

The Complaints Rules are issued in accordance with the provisions:
law.No. 40/1964 Zb. The Civil Codeas amended
law.No. 634/1992 Zb. On Consumer protection as amended

• The buyer is obliged to check the goods delivered by the seller as soon as possible after delivery. Checks must be made by the buyer to find out any errors that can be ascertained by reason of proper examination.
• The buyer is obliged to immediately notify the seller of any such errors. Errors that occurred later are obligatory for the buyer to notify the seller as soon as errors can be ascertained after adequate professional care has been taken.
• Buyer is required to file a claim in writing, by telephone or in person at the seller's headquarter. It is always necessary to report the type of defective product and to describe the nature of the error in the most detailed manner and to provide a contact person (name, telephone) with whom possible details can be consulted.
• When claiming a product, the buyer is required to prove the purchase and the eligibility of the claim by a proof of purchase (invoice, cash receipt or delivery note). If the buyer fails to show any of the above documents, the repair will be considered as post-warranty.
• If the buyer reports an error that is not covered by the warranty (eg, the terms of the guarantee were not fulfilled, the error was reported by mistake, after the warranty, etc.), the seller may request reimbursement of the costs incurred in the removal of the reported error by the customer in full. In this case, the Service Interval Calculation will be charged according to the current Values of the Service Center at the place where the claim is made.